What is Nette?
Nette is a new kind of candle brand that does things right, using only the best ingredients and materials like coconut soy wax, nontoxic scents developed by master perfumers at the best fragrance houses in the world, 100% GOTS-certified organic cotton wicks, 100% recycled packaging made from old shoeboxes and printed with seaweed ink, and handmade vessels.
What products do you sell?
We have a collection of signature candles and lifestyle merchandise like silk scrunchies made in partnership with milliner Gigi Burris, a cute mini tote bag, and a custom lighter made in Japan.
Where can I buy Nette products?
Our products are available here at nettenyc.com and at a selection of retailers like Nordstrom, Selfridges, and The Detox Market. For a full list of retailers, please see our Retailers page.
Are your products and packaging sustainable?
Yes! Our products are sustainably made wherever possible. Our candle boxes and paper materials are made from 100% recycled shoeboxes (the most luxurious recycled option we could find) and we print with a seaweed-based ink. You’ll never see plastic in your Nette order and we’re working to get our entire supply chain plastic-free as well.
PAYMENTS AND SHIPPING
What payment forms do you accept?
We accept all major credit cards (Visa, Mastercard, American Express and Discover), along with ShopPay, GooglePay, PayPal and ApplePay.
Do you accept gift cards?
We do not accept gift cards as a form of payment.
Where do you ship your products?
We ship to all 50 states in the US. We are working on international shipping!
How long will it take to receive my order?
Standard Ground orders placed before 12pm EST are processed by the following business day; orders placed after 12pm EST or on holidays are processed within 2 business days. Express orders placed before 2pm EST Monday- Friday will be processed same day.
Your package will arrive within 3-5 business days of processing. If there will be a significant delay in shipment of your order, we will contact you via email.
Note: This information applies to all orders within the United States.
Do you ship internationally?
If you would like to order from an international location outside of the United States, please send an email to firstname.lastname@example.org and we will do our best to accommodate.
Can I cancel or edit my order?
If you need to edit or cancel your order, please email us with your order number at email@example.com.
How can I check the status of my order?
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). If your shipment does not arrive or you have any issues, please email firstname.lastname@example.org and we'll help resolve your issue!
RETURNS AND EXCHANGES
What are your return, refund, and exchange policies?
Should you wish to return or exchange your order, we're here to help! Please review our Returns Policy and email email@example.com with any questions.
Where are your products made?
Our products are made around the world. Our vessels are made in Italy and Philadelphia. Our lighter is made in Japan. Our mini tote is made in India at a fair trade factory. Our scrunchie is made in NYC. And our candles are handpoured in the US.
Are your products cruelty free and vegan?
Yes and yes!
Are you products paraffin-free?
Yes — you’ll never find paraffin in Nette candles.
What are your candles made of?
Nette candle wax is a blend of coconut wax, soy wax, and RSPO-certified palm wax.
PRESS AND PARTNERSHIPS
Do you offer a sampling program?
We don’t offer a formal sampling program. If you are interested in promoting Nette via social media, please send our team an email at firstname.lastname@example.org to discuss further.
Do you offer any referral discounts or programs?
At this time, we do not offer a referral program or referral discount. This is something we are considering and working on for the future. Stay tuned!
I want to partner with Nette.
We’re always looking for new partnership opportunities. Please email our team at email@example.com and let us know what you have in mind.
I am interested in press opportunities with Nette.
Fantastic! For press opportunities and inquiries, please email firstname.lastname@example.org.